General Conditions of Use

NAFASP SLu owner of the Website (hereafter the “Website”), is a company dedicated to the reservation and sale of activities, excursions guided tours and other touristic activities throughout Italy, for those Users who are interested in contracting said services. NAFASP SLu places a platform ( at the disposal of its Users, through which a natural or legal person (hereafter “the User”) can reserve tourism activities, excursions, guided tours and transfers.

The details of NAFASP SLu are as follows:

  • Name: NAFASP SLu
  • Spanish Fiscal Identification Number: B-76590405
  • Address: Calle Chipude, 24 38611 San Isidro - Granadilla de Abona - Santa Cruz de Tenerife - Spain
  • Contact Email:

1. General conditions of website use and access

If you access, view, or use the materials, content, or services via the Website, this implies that the User understands and accepts these General Conditions of Use, which define the rights and obligations of NAFASP SLu and the User, regards the contraction of touristic activities and guided tours.

These are the only General Conditions of Use applicable to the use of the Website (notwithstanding that some services may entail specific conditions) and to the contraction of services which supersede any other conditions, except in the case of a previous agreement in writing between NAFASP SLu and the User.

To access the Website, User registration is not required. However, to be able to contract any of the services offered by NAFASP SLu it is required that the User registers and accepts these conditions before making the corresponding payment.

2. Purpose of the website

NAFASP SLu has developed this Website to offer the User a service for the reservation of activities, excursions, and guided tours in Italy.

In general, the contracting of the services offered by NAFASP SLu will be carried out between the User and NAFASP SLu via

3. Reservation with and registration on the website

To be able to make reservations via the Website, the User will have to provide personal details (name, surname, e-mail, telephone and mobile), or in some cases the data of the person in whose name the activity is being reserved, with being able to make the reservation solicited by the User.

By accepting these General Conditions of Use, Users state that they will provide correct, exact, current and complete data about their identity, or the person in whose name the activity or transfer is being reserved. In this way, the Users will be responsible for the accuracy of the data given to NAFASP SLu and of any consequences which could arise from errors in this information.

4. Specific conditions regarding the reservation of activities, excursions and guided tours

The reservations made by each User via the Website are subject to the specific conditions which apply to each activity, excursion or guided tour. The User can find these conditions in the description of the activity on the Website, and in the confirmation email sent after the reservation is made.

4.1. General Conditions Applicable to all Services

In general, the reservation of activities, excursions and guided tours that Nafasp Slu promotes through its Website are subject to the following conditions:

Users can modify the details of their reservation if the conditions of the activity, excursion, and/or guided tour permit this. Users can only modify information details via the website. In order to make any other modification (day, time scheduling and participants), the User may send an email to provided in the confirmation email after booking.

The minimum notice period to book an activity varies depending on the activity, excursion and/or guided tour that the User would like to reserve. This can be checked directly through the booking process. informs you that it is impossible to reserve an activity with less notice than which has been configured in the corresponding activity. The User will have direct proof of it if the Website will allow reservation or not.

4.2. Specific conditions relating to the information of the activity, excursion and/or guided tour reserved.

The meeting point, date, time, duration and all necessary information for the activity, excursion and/or guided tour reserved can be found in the description of each service, both on the Website and in the confirmation email that any User receives once the reservation is made.

In the confirmation email as well as giving you all the information regarding the reserved service, Nafasp SLu may provide the User the reservation voucher for the activity, excursion and/or guided tour.

Users must be at the meeting point respecting date and time indicated on their voucher, as all activities, excursions and/or guided tours have a specific departure time, and it is impossible to modify the starting time.

Duration of the activities, excursions and/or guided tours published on the Website are of a referential nature and could be subject to variations depending on the functioning of the service on the day or depending on a factor external to Nafasp SLu such as inclement weather, traffic, demonstrations etc.

If the User, once in destination, has questions relating to the service reserved, and in particular with the meeting point of the activity, excursion or guided visit the Users can contact the provider by telephone that appears in the voucher sent when confirming the reservation.

Nafasp Slu informs you that it may be requested to show the voucher before the tour begins. Nafasp Slu does not accept any responsibility should the User not do so.

5. Reservation fares

The contracting conditions of Nafasp SLu reserved services will be formalized once the Users have completed and accepted the activity or transfer reservation form and this has been confirmed, with the reservation and payment processes having been completed correctly.

The prices will be indicated on when the reservation of the activity or transfer chosen by the User is being made. All services are immediately confirmed and payment should be made immediately by credit or debit card.

In general, Nafasp SLu takes payment via the web page of the activity, excursion, guided tour and/or transfer reserved by the User.

These prices are expressed in Euros (€), with tax included, and with the total value always indicated through the steps of contracting the service.

Usually, Nafasp SLu does not apply discounts in the provision of its services, unless it is established in the conditions of the corresponding activity, day trip, guided tour.

The contract is considered signed by the client at the same time that he/she completes the booking process. Immediately after the last step of the process a message will appear on the website page to confirm that the reservation has been made.

After checked the availabilities for the reservation on, the client must pay the total amount of the service with one of these payment methods:

  1. Credit card

Due to the characteristics of the services offered, to the timing and the procedure of a distance sale and to the prices applied, all the services offered are subject to the following “special economic conditions” about modification and cancellation:

If after 48 hours from the moment the contract had been accepted hasn’t confirmed the reservation and the client has not proceeded with the payment yet, the client is entitled to break the contract without paying any penalty

No reservation modification costs apply when the modification refers to the date (if any change of date would not affect pricing), and / or schedules, and / or the name of the person referring to the service added if the request proceeds more than 48 hours in advance with respect to the service start time.

No money reimbursement is granted, nor substitutions for those services not performed by the client, that is, where the client does not attend (show) or partially attends.

Any request for modification or cancellation must be sent via email to, including the reservation code/s, personal details and the email address of the person in charge of the booking and the list of changes required.

Having made the reservation, Users will receive an email which confirms receipt of payment for the contracted service and will provide a receipt for said services. The User should take into account that this receipt is not equivalent to the corresponding invoice for the contraction of these services. The User can request an invoice during the cart process (step 2) directly via the reservation form on the Website.

Users shall notify of any undue or fraudulent charges on the card that was used for the purchase by writing to, as soon as possible for Nafasp Slu to be able to make the necessary adjustments.

6. Cancellation Policy

Hence, the specific cancellation conditions will be applicable to each service, which establish the cancellation time and possible penalization. will manage cancellations and will confirm the cancellation policies of each activity, excursion, guided tour and/or transfer.

In accordance with the above, and by accepting these general terms of use, the users declare to have expressly read and accepted the present cancellation policy and hereby agree to the cancellation policies of each activity, day trip, guided tour and / or transfer that are reserved on the present website.

7. Conduct on the website

Users will not make licit, honest and correct use of the information and content accessed via the Website, and all this comes under the principles of good faith, respecting legality and the present General Conditions. In particular, but not limited to, Users should not:

  1. Register or communicate details which are not correct, exact, complete and/or current, nor access the Website using the name, details or password of another User, or supplant any other person or identity.
  2. The User may not access or use the Website or the Entity’s systems or services in any way that Nafasp Slu might judge to be illegal, fraudulent or related to any criminal activity.
  3. Introduce or transmit electronic viruses which could make unauthorized alterations in the content or integrated systems of the Website.
  4. Create a profile, or use the Website to use or reuse any illegal, offensive, abusive, indecent, defamatory, obscene or threatening material, or that constitutes an infringement of Intellectual Property rights, trademarks, confidentiality, privacy or any other right, or is otherwise offensive, reprehensible to third parties, or whose content has computer viruses, political propaganda, advertising, chain mail, mass mailing or any other type of spam and, in general, any content that can cause any kind of necessary inconvenience.
  5. Download, send, or distribute in any other way content or applications which could fall foul of any active legislation or impinge on the rights of any third party.

8. Limitation of responsibility

Under no circumstances Nafasp Slu will be responsible for any of the following client losses or damages: a) loss of data or personal objects; b) any kind of economic losses; c) any missed work, economic, social or cultural opportunity; d) damage to the reputation; e) damage for libel; f) losses caused by third parties. Moreover Nafasp Slu is not responsible for consequences caused by: a) demonstrations; b) workers strikes; c) transports delays (public transports such as buses and metro or planes, trains and boats); d) car accidents or traffic; e) maintenance or construction works; f) any inappropriate use of the website.

Nafasp Slu is not responsible for diseases, thefts, grievances, equipment breakdowns, governmental restrictions, acts of war and terrorism, bad weather conditions, transport breakdowns; it is not responsible if museums, churches or other places part of the booked tour are closed without notice or with a too short notice (less than 48 hours before the time the service is supposed to start) that does not allow the company to inform the clients. For any of the reasons above mentioned Nafasp Slu will not refund the client.

Nafasp Slu is not responsible for mistakes made by the client during the reservation process about his/her personal details.

9. Intellectual property

Intellectual and Industrial property regarding the Website.

Any and all intellectual property rights associated with the Website and its contents are the sole property of Nafasp Slu or third party Websites. All designs, texts, custom graphics, logos, icons, buttons, software, names, brands, industrial drawings and other items that appear on the Website are property of Nafasp Slu.

Nafasp Slu does not give the User any license or authorization of any kind regards its intellectual and industrial Property or any other kind of rights related to the Website, services and Contents. In no case will the access and navigation of the Users imply a renunciation, transmission, license or total or partial cession of these rights on behalf of Nafasp Slu.

Any use of these contents not previously authorized by Nafasp Slu will be considered a serious infringement of the intellectual or industrial property rights and will give rise to legally established liabilities.

10. Modifications

Nafasp Slu reserves the right to make as many changes as necessary to these General Conditions of Use. If any modifications are made, Users will be previously informed. These modifications will be valid from the moment they are published on the Website.

11. Legal invalidity and ineffectiveness

The invalidity or ineffectiveness of one or more parts of these terms and conditions don’t invalidate or make the rest of them.

12. Chances and access

Nafasp Slu has the right, without obligation to communicate it, to cancel and/or modify part of the general regulations and terms and conditions. It has also the right to forbid the access to the website to specific users or clients.

13. Court and its regulations

Terms and conditions in use are regulated by the Spanish legislation. For any controversy the Court of Santa Cruz de Tenerife is nominated as a place of jurisdiction.

14. Insurances and license

Nafasp SLu, is a limited liability company sole trader. It has a valid travel agency and tour operator license (N° 0002547.1) issued by the Tourist Office (Viceconsejería de Turismo) of Santa Cruz de Tenerife district (Spain). Nafasp SLu is covered by compulsory insurance taken out with AXA Seguros S.A. company. The insurance policy number is 46569041.